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General Manager
Location: Infinity Texas Air
Description:
General Manager – HVAC & PlumbingInfinity Texas Air – Forney, TX
About UsInfinity Texas Air has been proudly serving North Texas with top-quality HVAC solutions, customer care, and dependable service. As we continue to grow, we are excited to expand into plumbing and are seeking an experienced General Manager to lead our HVAC and new plumbing division.
Position OverviewWe are looking for a strong leader who has successfully managed HVAC technicians and plumbers, with the ability to build, coach, and grow high-performing teams. The ideal candidate will have experience driving operations, mentoring technicians, managing financial performance, and ensuring top-notch customer satisfaction. A Responsible Master Plumber (RMP) license is highly preferred, as this individual will play a key role in launching and developing our plumbing division.
Responsibilities
- Lead, manage, and mentor a team of HVAC technicians and plumbers.
- Oversee daily operations, scheduling, and service quality to ensure efficiency and customer satisfaction.
- Develop and implement processes and best practices as we expand into plumbing.
- Drive financial performance by monitoring budgets, sales, and productivity.
- Recruit, train, and retain skilled tradespeople.
- Ensure compliance with state and local codes and regulations.
- Collaborate with ownership to establish growth strategies and long-term success.
Qualifications
- Proven leadership experience managing both HVAC technicians and plumbers.
- Responsible Master Plumber (RMP) license strongly preferred.
- Solid knowledge of residential and light commercial HVAC and plumbing systems.
- Strong operational and business management skills.
- Excellent communication, leadership, and problem-solving abilities.
- Ability to thrive in a fast-paced, growing environment.
Compensation & Benefits
- Competitive salary plus performance-based bonus - $125 base + lucrative bonus
- Health, dental, and vision insurance
- Retirement plan with company match
- Paid holidays and vacation
- Career growth opportunities as we expand into plumbing
LocationForney, TX
Join Our TeamThis is an exciting opportunity to be part of a growing company and play a key role in launching a new division. If you’re a proven leader with the skills to manage HVAC and plumbing operations — and the vision to help us grow — we want to hear from you!
Apply today to join Infinity Texas Air and help us build something great!
Field Plumbing Manager
Location: Infinity Texas Air
Description:
Are you an experienced plumber ready to take the next step in your career? Infinity Texas Air is launching a brand-new plumbing division—and we're looking for a hands-on Plumbing Manager to help lead the charge. In this role, you’ll start by running service calls and then transition into building and managing the department from the ground up. This is a rare opportunity to shape a growing trade team within a well-established, values-driven company. If you have your RMP license, a passion for leadership, and a desire to be part of something big, we want to talk to you.
Key Responsibilities:
- Run and manage residential and commercial plumbing service calls
- Exceed budgeted gross margin and net new membership goals
- Ensure techs present good, better, best options and maintain <5% A/R levels
- Manage job costs, productivity, and customer experience metrics
- Review and approve invoices and monitor payroll and material expenses
- Conduct daily huddles, weekly ride-alongs, and monthly 1:1s with technicians
- Lead recruiting, hiring, training, and disciplinary efforts
- Maintain compliance with safety protocols and injury reporting
- Track KPIs such as call board status, average sales, lead generation, and memberships
Requirements:
As a professional, detail-oriented, and customer-focused Plumbing Manager, you will lead the growth and performance of our Residential and Commercial Plumbing service teams. Your key responsibilities will include:
- Drive Performance:
- Meet and exceed monthly gross margin goals for both Residential and Commercial plumbing services
- Grow our membership program by achieving net new membership goals
- Ensure technicians consistently present good, better, best options to customers
- Monitor and maintain accounts receivable (A/R) at <5% of monthly revenue
- Team Leadership & Communication:
- Set clear expectations and accountability for the Plumbing team to manage workload, control job costs, and meet margin goals
- Build strong relationships with team members through open, responsive communication
- Conduct effective monthly 1-on-1 meetings with each technician, reviewing personal goals and scorecards
- Lead weekly technician ride-alongs with performance feedback and coaching
- Participate in daily huddles to align team goals and plan ahead
- Operations & Safety:
- Collaborate with branch leadership to create and execute monthly operational budgets that exceed performance targets
- Oversee safety protocols, training, and incident reporting to ensure a safe work environment and minimize liability
- Track and manage expenses, payroll, and invoices to control costs
- Maintain department KPIs including call board, field conversions, average sales, leads, and membership growth
- Resolve customer service concerns quickly and effectively
- Hiring & Development:
- Support recruiting efforts by participating in monthly staffing meetings and conducting interviews
- Train, coach, and develop team members, including hiring, terminations, and performance management
- Uphold company policies and enforce the employee handbook consistently
- Provide weekly payroll updates to manage time and minimize overtime
- Additional Duties:
- Take on other responsibilities as needed to support department and company success
Qualifications:
- Texas Master Plumbers License
- High School diploma or GED is required.
- Minimum 3 years of experience as a supervisor or manager within a service industry operation. Proven, consistent track record of meeting and exceeding revenue objectives.
- Clean driving and criminal records as required by state laws for home service companies and by company insurance carrier(s)
** Complete the Culture Index Survey as part of application process https://surveys.cultureindex.com/s/Pabx09Cdlw/113551
