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HVAC Service Technician
Location: Infinity Texas Air
Description:
We are seeking an experienced, skilled and customer-focused HVAC Service Technician to join our team. This role is responsible for performing thorough system evaluations, diagnosing issues accurately, and delivering high-quality, permanent solutions that exceed customer expectations. The ideal candidate is not just a technician but a trusted advisor, ensuring customers feel confident in their HVAC systems while upholding the company’s core values and contributing positively to our culture.
What We Offer:
- Competitive pay with performance incentives
- Ongoing training and career development opportunities
- Supportive team environment and strong company culture
- Benefits package, including health, retirement, and paid time off
- State-of-the-art technology to help you excel in your role
If you're a dedicated HVAC professional who takes pride in doing the job right the first time, enjoys making a positive impact, and wants to grow with a company that values you, we want to hear from you!Apply today and take your HVAC career to the next level!
Requirements:
Qualifications & Skills:
- HVAC certification or relevant industry experience
- Strong diagnostic and problem-solving skills
- Excellent communication and customer service abilities
- Ability to work independently and as part of a team
- Positive attitude with a commitment to company values
- Valid driver’s license and clean driving record
Key Responsibilities:
- Thorough System Evaluations – Perform detailed inspections and diagnostics to uncover root causes, not just symptoms. Take a comprehensive approach to ensure all systems function efficiently and safely.
- Exceeding Customer Expectations – Educate customers on their system’s condition, present solutions with transparency, and ensure every interaction leaves them confident and satisfied. Build trust through honesty, professionalism, and superior service.
- Providing Permanent Solutions – Offer long-term fixes instead of temporary patches. Recommend the best options to enhance system performance, efficiency, and longevity while considering the customer’s needs and budget.
- Being a Positive Influence – Contribute to a strong team culture by leading with a great attitude, professionalism, and integrity. Support teammates, communicate effectively, and foster an environment of continuous learning and growth.
- Technical Expertise & Quality Workmanship – Execute repairs and maintenance with precision and attention to detail. Stay up to date on industry advancements, manufacturer specifications, and best practices.
- Commitment to Safety & Compliance – Follow all safety protocols, company procedures, and industry regulations. Maintain a clean and organized work environment to ensure safety for yourself, customers, and teammates.
- Efficient Documentation & Communication – Provide detailed, accurate service reports and recommendations. Communicate clearly with customers and the office team to ensure smooth workflow and customer satisfaction.
Field Plumbing Manager
Location: Infinity Texas Air
Description:
Job Summary: This job is responsible for exceeding budgeted Plumbing gross profit dollars, monthly net new membership rates for new customers in both Residential and Commercial. The Plumbing Field Manager will oversee and manage the overall success of the Plumbing department of the office. This position will maintain a strong client focus while driving employee engagement in a rapidly changing, competitive market in both Residential and Commercial Plumbing. This position will start as a field-based role and will be expected to run calls as directed by dispatch.
Requirements:
Key Responsibilities:
- Exceed budgeted monthly gross margin dollars in Residential and Commercial Plumbing Service.
- Exceed net new membership budget.
- Effectively communicate expectations and accountability to Plumbing teammates to increase business, manage workload and job costs, and achieve production and margin objectives.
- Responsible for ensuring technicians offer good, better, best options.
- Responsible for maintaining A/R levels < 5% of monthly revenue in Plumbing department.
- Work with branch leadership team to create a monthly operational budget to exceed branch budget objectives. Participate in an in-person daily huddle to review the previous days’ results and plan for success the next 3 days.
- Effectively manage relationships with teammates through clear communication, addressing all concerns, questions, or problems expediently.
- Ensure effective monthly 1 on 1 meetings are conducted with each teammate reviewing personal goals and scorecard.
- Conduct Technician Ride-Along weekly, filling out the riding along form, to maintain Technician performance.
- Oversee all safety training, processes and reporting to ensure the safety of every teammate. Report every injury or accident immediately to the General Manager. Responsible for minimizing legal liability for the branch location.
- Monitor daily maintenance of Plumbing material/equipment expenses and payroll reports. Review and approve all Plumbing invoices and other Plumbing expenses.
- Maintain Plumbing statistics to include 3-day call board, field conversion, average sales, tech generated leads and membership plan growth.
- Review Plumbing client satisfaction/issues daily and resolve any issues on the same day.
- Participate in monthly Staffing Planning meeting. Block out calendar time to efficiently interview candidates and follow the hiring process to ensure quality hires and reduced turnover.
- Lead and develop Plumbing team members to include hiring, terminating, training and documenting discipline. Responsible for implementing the Employee handbook and consistently enforcing it.
- Weekly Payroll Update to minimize overtime and expenses and to ensure accuracy and time management.
- Perform other duties as assigned
Qualifications:
- Texas Master Plumbers License
- High School diploma or GED is required.
- Minimum 3 years of experience as a supervisor or manager within a service industry operation. Proven, consistent track record of meeting and exceeding revenue objectives.
- Clean driving and criminal records as required by state laws for home service companies and by company insurance carrier(s)
- Experience in analysis of cost and forecast data to align with business unit objectives and goals. Experience with job costing as well as operations profit and loss.
- Knowledge of laws governing business and employment in the local area.
- Possess good analytical skills and attention to detail.
- Must be able to use a computer tablet, smart phone and read a map or follow GPS.
- Neat, clean, professional appearance and excellent interpersonal communication skills with a desire to exceed client expectations and function in a team environment.
